Returns & Exchanges

Due to the perishable nature of our artisanal chocolate products, we cannot accept returns once a shipment has been delivered. However, if your order arrives damaged or incorrect, we are committed to making it right with a replacement or store credit.

Return Process

• 1.
  Inspect Your Shipment

  Upon arrival, please immediately inspect your Goo Goo Clusters for any signs of damage or melting that may have occurred during transit.

• 2.
  Contact Customer Support

  If there is an issue, email our team within 48 hours of delivery with your order number and clear photos of the damaged product and packaging.

• 3.
  Claim Review

  Our Nashville-based team will review your photos and information to verify the claim against our freshness and quality standards.

• 4.
  Resolution Delivery

  Once approved, we will process a replacement shipment at no extra cost to you or issue a credit for a future sweet treat purchase.