Frequently Asked Questions
Everything you need to know about America's first combination candy bar.
How should I store my Goo Goo Clusters?
To maintain peak freshness, store your Goo Goo Clusters in a cool, dry place between 65-70°F. Avoid direct sunlight and high humidity to prevent the chocolate from blooming.
Do you ship during the warm summer months?
Yes! During warm weather, we ship orders in insulated packaging with cold packs. We recommend choosing expedited shipping to ensure your chocolate arrives in perfect condition.
Are Goo Goo Clusters gluten-free?
While many of our ingredients are naturally gluten-free, our products are manufactured in a facility that also processes wheat. Please check the specific nutritional label on each flavor for detailed allergen information.
Can I place a custom order for a special event?
Absolutely! We offer custom 'Design Your Own' options and bulk gifting for weddings, corporate events, and parties. Please contact our events team for more information.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 48 hours of delivery for a replacement or refund.
How long will it take for my order to arrive?
Standard orders typically ship within 2-3 business days. Delivery times vary by location, but most domestic orders arrive within 3-5 business days after leaving our Nashville facility.